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Customer Care


Customer Care

We are able to carry out servicing on the units and make replacements for damaged parts at an agreed price.

Please contact us for a quotation prior to sending your units to the following address:
K-industrial Services Pte Ltd 
Blk 2021 Bukit Batok St 23 #01-204,
Bukit Batok Ind. Park A, Singapore 659526.
Tel +65 6563 1101, Fax: +65 6563 1121
e-mail: isiaongp@pacific.net.sg
 
Be warned! Else loose warranty:
  • Do not dismantle unit nor carry out self-repair. Always refer to above company when unit is not in proper working conditions.
  • Keep unit dry. Do not abuse unit during operations. Avoid liquid/oil or bits and pieces from getting in the base unit.
  • Always place unit of hard top surfaces. Now you can buy an Ultra Filter and place unit over it. It helps keep dust, animal furs from getting into base unit. In kitchens, reduce oil vapour into it. It also reduces vibrations and noise.
  • To avoid overheating, do not place unit on plastic sheet or table cloth which can be lifted and block air flow into the unit.
  • Spares and parts of the unit are not for sales. They are for above company to replace them at agreed prices.
  • Must register unit purchased. Else units sold are not recorded with warranty cards. Please send in unit for servicing together with warranty card. Without which, service fees and parts will be chargeable even within warranty period.